News

Mentol Pro starts to monitor Avaya Aura® Call Center Elite infrastructure and services and provides advanced AES (Application Enablement Services) diagnostics. Mentol Pro® depicts the historical data on the use of Call Center Elite agent licenses.

Using the system helps ensure reliable integration of Call Center Elite with external telecom and business applications. Statistics on agency licenses utilization and the load on your Avaya Aura® Call Center Elite allows to plan better the schedules of operators and analyze the sufficiency of resources.

The Unify Technology Partner Program opens new opportunities for business growth and additional benefits through technological interaction and joint marketing and sales initiatives with the leading European vendor of Unified Communications and Collaboration solutions.

Participation in the program enhances our product capabilities and create additional value to Unify communication solutions using Mentol Pro.

The installation of Mentol Pro software on Linux distributions provides voice engineering team with complete control over the Unified Communications system. Updates and support of Windows servers won’t affect operations of Mentol Pro. The use of Red Hat Enterprise Linux or SUSE Linux Enterprise with PostgreSQL provides a reduction in the requirements for hardware resources and more efficient data processing on the available hardware.

Red Hat Enterprise Linux 7 and SUSE Linux Enterprise 12 are the leading Linux platforms for implementing industrial business-critical IT solutions and systems for IT infrastructure reliability monitoring.

Mentol Pro has completed testing by Avaya’s DevConnect and Inline Pro technical teams. The solution is officially recognized as compliant with Avaya Aura® Release 8.0 on 16 August 2018. This means that user of Avaya Unified Communications Solutions can utilize Mentol Pro for monitoring of equipment, voice quality control, troubleshooting and call accounting as certified solution.

With this successful Compliance Testing, Avaya provides customers increased confidence in product interoperability. For our part, we will provide our customers with only the best services. Inline Pro professionals is grateful to the Avaya DevConnect team for their trust and will jointly improve Menhol Pro in order to satisfy all customer needs and make the solution the most advanced product on the market.

Mentol Pro provides on-duty service and maintenance staff with a quality dispatching console with full control over the corporate network of unified communications.

UMC provides real-time visual data with significant and intuitive analytics that supports operational decisions.  This solution allows you to almost eliminate the human factor when localizing incidents and increase the efficiency of incident resolution.