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The event was focused on the digital transformation of business. OpenScape Enterprise solution has enhanced with new functionality and expanded usage scenarios: OpenScape is becoming more accessible and ready for use on-premises, in a hybrid or public cloud.

Atos SE, a leader in digital services, has acquired Unify Software and Solutions GmbH & Co. KG in 2016. Both companies have actively begun to create a single ecosystem for the development of digital workspace solutions. As a technology partner of Unify, we have the opportunity to participate in joint technology initiatives and access to new integration capabilities of Mentol Pro with Unify communications solutions.

The Cisco Virtual Partner Summit 2018 brought together Cisco executives and industry leading experts in Las Vegas for partner sessions. Participants emphasized the importance and relevance of Cisco technologies in digital transformation and changing approaches to business development.

Amy Chang, Senior Vice President, Collaboration Technology Group, announced the company's new product offerings in the field of collaboration technologies. To emphasize the importance of Unified Communication in business she presented five-year statistical studies on the rapid growth in the number of calls made using cloud services, and also noted a steady increase in the use of Contact Centers. Essential factors for increasing the efficiency of collaboration are the quality and predictability of technologies, which could be reached by using quality control and monitoring.

Mentol Pro solution is designed to provide high reliability and confidence in the quality of collaboration services, which is achieved through smart monitoring mechanisms, troubleshooting, and proactive notifications system.

More details:
https://www.cisco.com/c/m/en_us/training-events/events-webinars/partner-summit/vps.html

SUSE Linux Enterprise Ready is a third-party vendor certification program from SUSE, the member of the Micro Focus Group. Program certification and the inclusion of Mentol Pro software in the Solution Partner Software Catalog guarantees our customers compatibility, smooth and proper operation of the Mentol Pro software on the SUSE Linux Enterprise Server 12 platform.

SUSE Partner Software Catalog: https://www.suse.com/susePSC/viewVersionPage?versionID=20250.

Participation in the Red Hat Connect for Technology Partners community of developers and specialists allows to receive detailed information about new releases, changes in versions and  distribution pack updates, which ensures timely adaptation of Mentol Pro, full compatibility and optimal use of the Red Hat Enterprise Linux (RHEL) capabilities.

Information about Mentol Pro software certification: https://access.redhat.com/ecosystem/software/3655331.

Mentol Pro starts to monitor Avaya Aura® Call Center Elite infrastructure and services and provides advanced AES (Application Enablement Services) diagnostics. Mentol Pro® depicts the historical data on the use of Call Center Elite agent licenses.

Using the system helps ensure reliable integration of Call Center Elite with external telecom and business applications. Statistics on agency licenses utilization and the load on your Avaya Aura® Call Center Elite allows to plan better the schedules of operators and analyze the sufficiency of resources.